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Privacy Policy

Last updated: 11 August 2026

Mitchell Media (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or enquiring about our photography and media services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to your personal information.

1. Who We Are

Mitchell Media is a photography and media business based in the United Kingdom.

For the purposes of UK data protection law, Mitchell Media is the data controller responsible for the personal information collected through this website and our business activities.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the contact details provided on this website.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Business or company name

  • Billing and invoicing information

  • Event details, including dates, locations and requirements

  • Information you provide when making an enquiry

  • Information contained within correspondence between you and Mitchell Media

  • Website usage information, such as IP address, browser type and pages visited

  • Photographs, videos or other media you provide to us for editing or other agreed services

We only collect information that is reasonably necessary for providing our services, communicating with you or operating our business.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests

  • Provide photography, video, editing or other agreed services

  • Prepare quotations, contracts and invoices

  • Communicate with you about bookings and projects

  • Deliver galleries, photographs or other digital files

  • Process payments and maintain financial records

  • Manage client relationships

  • Improve and maintain our website and services

  • Comply with legal, accounting and regulatory requirements

  • Protect our business against fraud, misuse or other unlawful activity

We will not use your personal information for purposes that are incompatible with those described above unless permitted or required by law.

4. Photography and Images

Photography is a core part of our business. Images taken during assignments may contain identifiable individuals.

Where appropriate, images may be used by Mitchell Media for portfolio, website, social media, marketing, promotional or editorial purposes.

Where a client has specifically agreed contractual restrictions regarding the use of images, those restrictions will take precedence.

If you have concerns about a particular photograph being used for promotional purposes, please contact us and we will consider your request.

5. Legal Basis for Processing

Where UK data protection law applies, we process personal information on one or more of the following legal bases:

  • Contract: where processing is necessary to provide services or fulfil an agreement with you.

  • Legitimate interests: where processing is necessary for the operation, development and promotion of our business and does not override your rights.

  • Legal obligation: where we are required to retain or process information to comply with the law.

  • Consent: where you have specifically provided consent, such as for certain marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and measure website performance.

We may use third-party services such as website analytics, embedded content, contact forms, booking systems or social media platforms. These services may collect information in accordance with their own privacy policies.

Where required, we will request your consent before placing non-essential cookies on your device.

You can also control or disable cookies through your browser settings.

7. Third-Party Services

We may use trusted third-party providers to help operate our business, including services for:

  • Website hosting

  • Online galleries and image delivery

  • Email and communications

  • Payment processing

  • Accounting and invoicing

  • Cloud storage and file management

  • Website analytics

  • Marketing and social media

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

Some providers may process information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection law.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required for accounting, taxation, legal, insurance or regulatory purposes.

Project files, photographs and associated client information may also be retained for an appropriate period to allow us to provide ongoing services, maintain backups or deal with future client requests.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

10. Your Rights

Depending on the circumstances, you may have rights under UK data protection law to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of how we process your information

  • Object to certain types of processing

  • Request transfer of certain information to another organisation

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on this website.

We may need to verify your identity before responding to a request.

11. Marketing Communications

We may occasionally contact existing clients or individuals who have expressed an interest in our services about relevant services, projects or updates.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

12. Children's Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children for marketing or other unnecessary purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

The latest version will always be published on this website, with the date of the most recent update shown at the top.

14. Contact

If you have any questions about this Privacy Policy, how your information is handled, or wish to exercise your data protection rights, please contact Mitchell Media using the contact details provided on this website.

15. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Further information about making a complaint is available from the ICO's website.